Refund policy

Returns & Refunds Policy

Zero Labs only accepts returns, exchanges, or refunds for goods that are faulty, not as described, or fail to do what they're meant to do — not for change of mind. This is in addition to, not instead of, your rights under the Australian Consumer Law (ACL), which apply automatically and can't be excluded by this policy.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Minor fault — we choose to repair, replace, or refund.
Major fault (unsafe, significantly different from description, or doesn't do what it's meant to do and can't easily be fixed) — you choose: refund, replacement, or repair.

These rights apply even to sale items and even to items listed under "exceptions" below, if the fault is genuine.

To start a return

Damages and issues

Inspect your order on arrival and contact us immediately if an item is faulty, damaged, or if you've received the wrong item, so we can assess it and put it right.

Exceptions

Change-of-mind returns are not accepted, on any item — including sale items and gift cards. This does not affect your ACL rights above if an item is genuinely faulty.

Refunds

We'll let you know once we've inspected the returned item whether the claim is approved. If approved, you'll be refunded to your original payment method within 10 business days (your bank may take longer to post it). If more than 15 business days have passed since approval with no refund, contact zerolabsdesign@gmail.com.

Item added to your cart